1st Level Operations Engineer

1st Level Operations Engineer

Job Description:

Our vision and purpose: “Our purpose is to empower an intelligent, balanced and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

So..who is Ericsson today and, how it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are crafting groundbreaking technology that is easy to use, adapt and scale, enabling our customers to gather the full value of connectivity. Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value. 

The impact of your role at Ericsson

We are now looking for a 1st Level IoT Operations professional. This job role is responsible for monitoring and troubleshooting on IoT platforms and solutions, to ensure that services provided to customers are continuously available and performing to the agreed levels. 

You will also perform:

• Monitoring & troubleshooting actions for IoT platforms and solutions
• Event management activities
• Incident management activities
• Support provided to operators onboarded on the IoT platform
• Remote site access control

 How your expertise will make the difference (Qualifications needed)

 Technical skills:

• English language: at least intermediate level both written and verbal
• Education: preferably bachelor’s degree in engineering (IT, Telecom)
• Linux and SQL: at least basic knowledge                                or
• IP networking and telecom architecture: at least basic knowledge 

Personal skills:

• Good interpersonal skills, excellent active listening skills
• Ability to prioritize and handle time efficiently
• Analytical skills, continuous driving for improvement and progress
• Logical approach to solving problemsAbility to quickly assimilate new knowledge
• Willing to work in shifts 

Benefits to suit your dreams (What’s in it for you?)

• Contract type: full time
• 25 vacation days/year (yes, we give you 4 days more, because you deserve it!)
• Medical & life insurance
• Career plan mentoring
• Competitive referral bonuses for recommending your friends to work at Ericsson
• Flexible benefits from your favorite brands available on flexible benefits portal
• Gym subscription (available in flex benefits together with a series of other options)
• Internal learning platform to develop your knowledge, skills and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled)
• In case of travel, daily allowance, transport, and accommodation will be paid by the company
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams
• & more other benefits that the recruiting we are looking forward to present them to you, once applied 

Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'. 

 Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.