1st Level Operations with French

Candidatul ideal

Our vision and purpose: “Our purpose is to empower an intelligent, balanced and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, crafting intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President, and CEO, Ericsson

So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are crafting groundbreaking technology that is easy to use, adapt and scale, enabling our customers to gain the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

The impact of your role at Ericsson 
We are now looking for a 1st Level Operations for the coordination, support, and execution of 1st Level proactive and reactive maintenance activities.

You will also:
Constitute the first point of contact for specific software and hardware solutions delivered to customers;
Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
Be responsible for alarm monitoring in IT/Telecom networks;
Offer support to the field engineers during their actions (by phone and e-mail).

Descrierea jobului

How your expertise will make the difference (Qualifications needed)
Willing to learn about telecommunication networks;
Proficient in English and French;
Availability to work in shifts (day and night);
Able to collect, classify and interpret information;
Perseverance, initiative, collaboration, self-confidence, practical spirit.

Benefits to suit your dreams (What’s in it for you?)
Contract type: full time;
25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
Medical & life insurance;
Career plan mentoring;
Competitive referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills, and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
& more other benefits that the recruiting we are looking forward to presenting them to you, once applied.
Still curious? Find your job!
As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

Descrierea companiei

Ericsson is the world’s leading provider of technology and services to telecom operators.

Ericsson leads and innovates in 2G, 3G and 4G mobile technologies, drives the services and system integration business and is the undisputed leader in managed services.

More than 2 billion subscribers interact and communicate thanks to our network infrastructures and our capabilities to manage and support customer operations.

Through continuous innovation, the company has been driving social and technological change for 135 years, creating state-of-the-art telecommunications infrastructure, multimedia solutions and services at the disposal and benefit of the whole society.

Working in more than 180 countries, Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.

We employ more thanpeople, including more thanprofessional in our global services team.

More than 1,300 consulting and system integration projects are delivered yearly in multi vendor and multi-technology environments to Operators, Governments, Utilities and Transport Organizations.