2nd Level IT Engineer (with Arabic)

As the tech firm that created the mobile world, and with more thanpatents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 Our Exciting Opportunity

We are now looking for an IT Engineer that will provide technical service and support to our customer. This is an installation and incident management role where the primary responsibility is to handle installations and incidents raised for in production client equipment and recording all information regarding active orders as per the documented processes..The IT Engineer is responsible for supporting the installation process and tracking and resolving all assigned incidents through effective decision making and problem-solving skills. Engineer will also be responsible for ensuring clear and concise communication with the customer regarding their order deliveries.

 You will

• Get along with ISP’s to ensure that they are equipped to install the order and provide vital information to assist them with installing the equipment.
• Manage all incidents raised through the ticketing tool or on customer request.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
• Connect with ISP’s across the globe regarding the delivery of the orders.
• Supervise delivery of the ordered equipment until delivered to installation data center.
• Supervise and respond quickly and optimal to emails, calls or group messages received from the customer, 3rd party vendors or ISP’s.
• Make sure that the tickets are routed to the accurate responsible party without any delays
• Co-ordinate with team members in identifying new solutions for existing and unresolved issues

To be successful in the role you must have

• At least 2 years of exposure to IT systems at the administration level (storages, backup solutions, monitoring systems (Nagios, Veritas Backup) represents an advantage);
• Minimum 1 year of experience in incident management;
• Excellent verbal and written communication Skills;
• Proficiency in Arabic language;
• Proficiency in English;
• Networking and basic routing (CISCO courses represent an advantage);
• Database administration basic knowledge (Oracle, Sybase, MySQL);
• Technical support environment exposure, working with tickets, priorities, Service Level Agreements;
• Good understanding of servers, switches, and network setup in DC;
• Working experience on Windows platform and Microsoft suite.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

 We offer you competitive benefits!

25 vacation days/year;

Medical & life insurance;

Career plan mentoring;

Competitive referral bonuses for recommending your friends to work at Ericsson;

WFH & Flexible Working Hours;

Flexible benefits from your favorite brands available on flexible benefits portal;

Gym subscription (available in flex benefits together with a series of other options);

Internal learning platform to develop your knowledge, skills and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);

In case of travel, daily allowance, transport, and accommodation will be paid by the company;

 What happens once you apply?

To prepare yourself for next steps, please explore here: