2nd Level Operations Engineer - BSS

As the tech firm that created the mobile world, and with more thanpatents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

This role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will

• Perform daily operations activities on our customers' networks across Europe
• Ensure network stability and performance
• Ensure preventive health check
• Monitor traffic and critical indicators
• Handle incidents
• Perform root cause analysis of emergencies that occur at customers

To be successful in the role you must have

• Troubleshooting skills
• Experience working with Unix/ Linux
• Database knowledge: one of the followings - Oracle, MySQL, Postgres
• Ability to independently deal with complicated technical issues and problems
• Experience in a customer support environment
• Ability to work under pressure related to scale of business impact
• Problem solving attitude
• Presentation & communication skills

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

We offer you competitive benefits!

25 vacation days/year;

Medical & life insurance;

Career plan mentoring;

Competitive referral bonuses for recommending your friends to work at Ericsson;

WFH & Flexible Working Hours;

Flexible benefits from your favorite brands available on flexible benefits portal;

Gym subscription (available in flex benefits together with a series of other options);

Internal learning platform to develop your knowledge, skills and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);

In case of travel, daily allowance, transport, and accommodation will be paid by the company;

What happens once you apply?

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