2nd line Specialist, Interactive TV Systems

Your day to day:

Troubleshooting

• Troubleshoots and resolves issues in the IPTV / VTV infrastructure of different Operators from the Vodafone Group and escalates to different vendors if necessary.
• Solves technical issues reported by the monitoring department (Front Office).
• Troubleshoots and resolves complex technical issues.
• Performs emergency recovery actions for components in the IPTV / VTV infrastructure.
• Captures logs and debug information from IPTV / VTV systems.
• Documents temporary and permanent fixes that were deployed.
• Develops custom scripts for the automation of certain operational tasks and service monitoring of the Interactive TV Systems.
• Troubleshooting issues in Production environments and verifying solutions. Providing top notch support for our customers. Utilizing knowledge and expertise to research and resolve issues in a timely manner in order to ensure customer's satisfaction.

 Configuration

• Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV / VTV infrastructure.
• Performs planned maintenance actions according with the procedures and makes sure that unexpected impact on the IPTV / VTV service is avoided during the implementation of the changes and/or after.
• Coordinates and is involved during the implementation of high-risk changes.
• Involved in network upgrade activities, software upgrades and IPTV / VTV infrastructure parameter changes maintaining the quality of service and avoiding platform dysfunctionalities.

 Maintenance

• Implements preventive maintenance actions.
• Daily monitoring of performance indicators of IPTV / VTV infrastructure.
• Coordinates integration / acceptance testing for new network elements in the IPTV / VTV infrastructure.

 Notification

• Provides notifications according with agreed time intervals and transmits relevant technical information related to incidents to all stakeholders.
• Escalates technical issues to next level of support (Vendor, 3rd level support).

Professional Development

• Regularly participates in internal and external training sessions in order to improve their technical skills.
• Provides ideas and feedback to develop and improve the processes and procedures used in Regional NOC.
• Trains the monitoring operators (1st Line) and new employees in TV Operations.

With these skills, you are a great candidate:

• Basic knowledge related to IPTV / OTT concepts and equipment.
• Basic REST / SOAP API concepts and experience in usage of Postman (or other alternative tools).
• Proven ability to capture and analyse system / network traces (. Wireshark, Fiddler, Charles)
• Knowledge of CDN technologies.
• Full understanding of internet protocols like HTTP, RTP, RTCP, RTSP, RTMP, UDP, ARP, ICMP.
• Knowledge related to micro-services based architecture and containerization (Docker, Kubernetes).
• Basic / Advanced Windows Server / Unix knowledge.
• Streaming / content management knowledge.
• Basic IP transport knwoledge (Routing, Swithcing, QoS).
• Understanding of network security practices including the use of VPNs, ACLs and firewalls.
• Advanced communication skills.
• Capability to work in a multi-national environment.
• Advanced spoken/written English language knowledge.
• 2-3 years of experience in IT System Administration / Telecommunication area.
• 1-2 years of experience in operations and support of Cloud / Microsoft / Linux / Virtualization infrastructures.
• Technical studies: Faculty of Electronics, Telecommunications and Information Technology / Faculty of Automation and Computer Science.

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
• Medical and dental services.
• Life insurance.
• Dedicated employee phone subscription.
• Special discounts for gyms and retailers.
• Annual Company Bonus.
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills.
• You get to work with tried and trusted web-technology.
• Getting in on the ground floor of and technology changing company.
• Flexible Vacation – Take time off when you need it, we trust you!

Sounds interesting? Apply!

#_VOIS