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3rd Level Engineer
Acest anunț a expirat și nu este disponibil pentru aplicare
Your tasks:
- Be an expert in the products supported and have an advanced understanding of the related business processes
- Identify, troubleshoot, analyze and resolve highly complex issues within defined service level expectations
- Identify proactive ways to reduce the number of issues and support cases
- Monitor all internal processes and identify any potential issues
- Escalate unresolved problems to development teams
- Provide highly complex technical support to Customer Care agents
- Participate in development process to ensure complete understanding of new products or new features
- Effectively analyze applications logs to discover any underlying issues or trends
- Perform adhoc operations through data fixes
- Create and maintain automation scripts
- Act as key contact for internal clients and external partners in support of technical problems
- Addresses all technical problems to forecast any potential complex issue
- Create and update support and operation documentation
We appreciate:
- Strong analytical, investigative and diagnostic skills
- Extensive knowledge about Domains lifecycle, DNS, and SSL
- Strong knowledge of Linux operating systems
- Scripting ability especially using Python
- Knowledge of MySQL, Postgres and NoSQL DBs (CouchBase)
- Knowledge of containerization technologies (Docker)
- Experience with ElasticSearch and log analysis tools
Întrebări frecvente
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