Account Management Supervisor

General Summary: Responsible for managing all aspects of the assigned Account Management areas.   The primary objectives are to maintain target revenue goals, sales performance metrics, recruiting and training. The ability to build and cultivate strong relationships with colleagues and clients is a must. Communication, initiative and awareness of department activities are imperative.

Essential Job Functions and Responsibilities:

• Manage to maintain or exceed targeted levels of revenue growth/retention 

• Manage to maintain or exceed cross-sale and job margin targets

• Maintain adequate product mix levels

• Personnel functions including: Work planning and employee scheduling, Monitor and resolve on-the-job problems, set and maintain appropriate performance standards, participate in the interview process and make recommendations in the selection of new employees; create first line performance evaluations, resolve employee concerns; perform disciplinary counseling and documentation, and performing terminations when necessary

• Identify and address training needs for all team members

• Meet and manage monthly performance objectives. Establish daily / weekly review to immediately address performance gaps.

• Develop expert understanding of competition and how to present the value of Mood products and services in the face of competitive response. Work across the company and teams to develop revenue growth strategies, techniques, and programs.

• Establish and update account assignments.

• Assist with the quality control responsibilities and measurements

• Work closely with other departments such as Legal, Design, Scheduling, Account Management, Collections, and Account Administration to maintain positive working relations and excellent client service

• Manage and approve employee timecards and time off.

ESSENTIAL JOB QUALIFICATIONS: 

Knowledge/Skills/Abilities

•  3-5 years business-to-business sales/account management/Customer Service experience; four-year degree preferred.

•  Proven ability to proactively lead change with innovation and resiliency.

•  Prior experience in a leadership role achieving results through others.

•  Strong interpersonal and relationship building skills.

•  Knowledge of structuring sales quota goals and revenue expectations. 

•  Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. 

•  Proficiency with Microsoft Office, Google Apps, and Oracle EBS/OSC/OSvC applications.

 Remarks

Management has the right to add or change duties and job requirements at any time.  Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.  In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination.  The first concerns whether the application or current employee satisfies the prerequisites for the position.  The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job, Incumbents may be required to follow any additional related instructions, acquire related skills and perform other related work as required.