Account Manager

Responsibilities:

· Day to day contact for Client stakeholders and Hogarth internal departments

· Briefing and coordination of Project Management and production support departments & resources (broadcast production, print&digital studio production, etc)

· Overall planning, crisis management and resources allocation

· Strive for better Client and stakeholder relations

· Demonstrate clear understanding of brand and guidelines

· Manage jobs through specific production/Client platforms

· Handle all aspects of Client campaigns from planning through to delivery

· Manage and monitor timelines and deadlines, set realistic Client expectations; proactively chase and interrogate delays

· Escalate operation and/or production issues to Operations Director

· Highlight and address quality control issues

· Distribute contact reports and agendas

· Prepare accurate cost estimates against the Rate Card and provide production timelines

· Manage agreed budgets and administration

· Assist with financial reporting and smooth running of the finance function

· Support the Operations Director in supplying client management information and reporting

Qualifications:

· Experience of working in a TV, Print and/or digital production role essential

· Experience managing and servicing international accounts in 5+ markets with multiple stakeholders would be a plus

· High level of IT literacy, including usage of spreadsheets

· Prioritisation, time management and attention to detail

· Solution-oriented

· Resilience and ability to work under pressure

· Fluent oral and written English 

· Pragmatic, team player with a positive ‘can do’ attitude

· Self-starter

· Strong interpersonal skills

· Highly organised, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges