Account Manager Cluj

*This job opening has primary location Cluj-Napoca, Romania

Responsibilities 

• Manage relations with Coface insured customers for insurance contracts signed
• Specific tasks according to the calendar and portfolio segmentation: welcome visit, periodic visits and calls, renewal actions
• Permanent support for the customer regarding the contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface)
• Keep close contact and establish personal relationship with the clients in order to assure the expected portfolio renewal rate
• Propose and negotiate with the client the renewal offer taking into account the renewal rules in place, the clients request and the contract’s performance
• Identify up-sell and cross-sell possibilities related to the client’s business
• Actively promote Coface innovations that could provide added-value for the client
• Update the specific CRM applications
• Provide reports and information regarding the portfolio managed

Requirements

• Previous experience in a similar position of at least 3 years
• Flexibility in thinking and great customer orientation
• Empathy and responsiveness
• Very good oral and written communication skills
• Very good organizing skills
• Good knowledge of Microsoft Office, Outlook, Internet
• Very good command of English (advanced level)
• Knowledge in financial analysis, accounting, business acumen
• Ability to write reports to summarize and clarify information
• Resistance to prolonged intellectual effort