Account Manager - Retail

We are looking for a qualified Account Manager to join our team. As a Account Manager you will develop trusting relationships with customer contacts from Retail field for the purpose of managing the customer relationship, identifying new opportunities, and selling Smart ID Dynamics products and services.

Responsabilities:

• Manage multiple accounts from Retail field; develop positive working relationships with all customer touch points;
• Generating new sales using existing and potential customer networks;
• Set and track sales account targets, aligned with company objectives;
• Service multiple clients concurrently, often meeting deadlines;
• Negotiate technical and commercial terms of the contracts to be signed;
• Meet and exceed sales targets;
• Participate to specific industry event(s) to meet with key customers in person;
• Maintain awareness and keep abreast of constantly changing IT market trends;
• Will liaise with cross-functional internal teams to improve the entire customer experience;
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Bachelor’s Degree;
• 2+ years experience in Customer Success and/or Account Management in a IT industry;
• Appropriate level of technical knowledge and skills in order to achieve the sales targets;
• Excellent English language skills (speaking and writing);
• Strong customer focus;
• Ability to prioritize multiple tasks and respond to urgent situations;
• Strong work ethic and a passion for technology, people and processes;
• Confident communication (written and oral) skills;
• Driver’s license, B category.

What can Smart ID Dynamics offer you?

• Trainings and personal development opportunities;
• You are going to be part of a fun work environment where innovative ideas are appreciated and success is rewarded;
• Competitive salary depending on skills and experience;
• We know benefits are important, that’s why we provide you: medical subscription; access to the Bookster library; fruits, water, tea and coffee at the office.