Admin & Support Officer Claims & Collection

We are Euler Hermes and we are looking for a suitable candidate for the position of Admin & Support Officer who will become part of our team in the EH Romania - Bucharest office and will be responsible for handles all assigned tasks in support of claims and collections on time and without error.

We are the world’s leading provider of trade-related credit insurance solutions with more than 100 years of client support and responsiveness to changing business environments. We are backed by Allianz, one of the leading financial services providers worldwide.

We would be happy to welcome you in our team if you would like to have the following responsibilities:

• Creating and updating C&C files and assigning them to the C&C user;
• Communicating (written) towards PH - Broker/Debtor;
• Ensures an impeccable quality of data in the diverse IT systems;
• Creating and updating Claims & Collection files and assigning them to the Claims officer & Collector;
• Communicating (in written) with clients and brokers;
• Chasing documents and missing information via e-mail & transferring the gathered information to the relevant departments;
• Executing payment management tasks including the recording of received payments, allocating recoveries to claim files, informing relevant stakeholders about payment;
• Create reports in MS Excel;
• Executing Collections fees management tasks including invoicing collection costs;
• Calculating success fees, recharging and invoicing legal fees;
• Escalation to local teams and including account manager in case of unresponsive customers (chasing);
• Participating to test campaigns.

We will be pleased to welcome you in our team, if you have:

• Good understanding of Claims and Collections processes and KPI, reporting and systems
• Result orientated and able to work towards zero defaulted tasks
• Team player
• Customer focused
• Flexible and adaptable to change
• Proactive and ability to work independently
• MS Office knowledge
• Sufficient oral and written English skills

We offer:

• Dynamic and multinational working environment
• Opportunity to learn and grow - on the job as well as language or professional training
• Open company culture, flexible working hours / possibility of working from home
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract
• Modern and accessible offices