Admin Specialist with French

Job Summary:

Perform analysis of administrative activities for defining the specifications that meet the customer configuration needs.

Collaborate on a daily basis with the Swiss client via the ticketing tool, with 3rd parties and with Payroll specialist in Tunis.

Responsibilities:

Coordinate services by procedures and policies; monitoring administrative tasks according to the contract; maintaining the level of services done until now.

In this respect, he/she must carry out the following actions:

• Process data from client payroll-files to register for social security or tax the entries, leavers and other mutations with online tools from AVS etc.
• Being the contact point for 3rd parties like AVS, Pension Fund, tax authorities and other in languages French/German and English
• Register employees for cases like maternity leave, military leave, family allowance, accidents and sickness and unemployment form
• Provide feedback to clients regarding open requests
• Offer the best level of Service to Customers
• Maintain, develop and optimize standard operating procedures
• Work on automation regarding processes / services
• Join meetings with the client by calls or onsite

Reports & Performance Metrics:

• On time delivery of assigned client, tasks.

• Quality control reports

Training:

• Swiss legislation
• SAGE,DECIDIUM,FLEXIFORM,SOP APPENDIX
• E LEARNING ON ADP COMMUNICATION TOOLS - SPM, TRANSFER BOX,SIEBEL,MEDALIA,WEB EX

Knowledge and Skill Requirements:

• An understanding of the client's trade, business and organization - Business administration  and human resources
• Excel
• Proactive
• Time management
• Good interpersonal skills
• Good oral and written communication skills
• French – minimum B2 level,
• English – minimum B2 level
• German, Italian is a plus
• Analytical skills and ability to  summarize
• Organized
• Rigorous
• Team player
• Dynamic and responsive