Aftermarket Junior Customer Desk Rep 1 year contr

If you like to communicate in English and to build a career in Automotive industry, check our new job opportunity - Aftermarket Junior Customer Desk Representative

Responsibilities:

Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio

• Works with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements;
• Confirms status of delivery and expected delivery dates;
• Provides proof of delivery when requested;
• Handles customers’ complaints and organize product replacements when requested;
• Investigate root cause analysis for warehouse and transportation claims;
• Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system;
• Ensures compliance with the daily and weekly delivery plan for its own client portfolio;
• Works with the production and logistics departments to ensure deliveries in time to customers;

Requirements:

• Minimum BS degree
• Excellent written and verbal communication skills in English (second language is a plus);
• Experience in customer service / supply chain is preferred;
• Self-motivating individual with very good problem-solving skills, ability to work as part of a team and on own initiative, proactively seeks best practices, ability to work in a virtual team;
• Able to organize him/herself to answer to variable activity while keeping good relationships.
• Rigorous, attention to detail, seeking for root cause;

We offer:

• International, fast-paced environment with respect for people
• Competitive compensation & benefits package
• Professional development & growth

About Us

This is an exciting time to join Garrett Motion! Garrett is one of the automotive industry’s most iconic brands, supplying cutting-edge technology solutions to nearly every major automaker and truck manufacturer in the world. Recognized for more than 65 years for its ground-breaking turbochargers, Garrett is today leading the breakthrough of new electric boosting applications and software solutions that will continue to make vehicles safer, more connected, efficient and environmentally friendly.  

About the Team

The Garrett Motion Aftermarket team manages the company’s Aftermarket business, selling turbochargers to Original Equipment Suppliers (OES) and Independent Aftermarket channels. The Aftermarket organization also incorporates Garrett’s Performance, Motorsports and Thermal business lines. It focuses on Distribution channel management, launch of new products and expanding the business into new segments.