Agent L1 Service Desk with Hungarian

Your day to day:

Ensure timely and effective resolution of end-user IT related issues

With these activities, you will have a great impact on our business:

• Take internal customer calls;
• Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting;
• Ensure service level agreements are fulfilled;

With these skills, you are a great candidate:

• Hungarian (C1 or above);
• English (B2 or above);
• Team working skills;
• Understanding of solutions and correct management of problem solution;
• Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
• Socially skilled;
• Self-awareness;
• Team worker with collaboration;
• Understanding of client's issues;
• Flexibility;
• Analysis and problem solving;
• Is familiar with and can explain the below concepts. Prior work experience is desirable:

• Knowledge of Active Directory;nbsp;nbsp;nbsp;
• Operating Systems Knowledge;nbsp;nbsp;nbsp;
• Office Automation Software knowledge;nbsp;nbsp; 
• Servers, files, folders knowledge;nbsp; 
• Knowledge of Antivirus and Antimalware tools;
• Wireless Devices (Blackberry, Windows Mobile, Symbian, Android).
• Has used an IT Service Management tool (BMC Remedy or similar). 

Sounds like the perfect job? We’ve got even more to offer:

Work from Homendash; You can have home office 2 days per week

Medical and dentalervices

Life insurance

Dedicated employeehone subscription

Specialiscounts for gyms and retailers

Annual Company Bonus 

Ongoing Educationndash; we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work withried and trusted web-technology

Getting in on the ground floor of andechnology changing company

Flexible Vacationndash; Take time off when you need it, we trust you

The future is exciting. 
Ready?