Agent L1 Service Desk with Spanish

Your day to day:

Ensure timely and effective resolution of end-user IT related issues.

With these activities you will have a great impact on our business:

• Takes internal customer calls
• Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
• Collects data for internal reporting
• Ensures service level agreements’ fulfilment
• Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate:

• Spanish (C1 or above)
• English (B2 or above)
• Has used an IT Service Management tool (BMC Remedy or similar)
• Ability to diagnose and resolve basic technical issues
• Customer-Oriented
• Excellent communication skills
• Can-do attitude
• Team working skills

• Flexibility

  
  Sounds like the perfect job? We’ve got even more to offer:

• Work from Home – You can get to work remotely from anywhere you choose!
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus 
• Ongoing Education
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company

• Flexible Vacation

   

  The future is exciting. Ready?