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                            We are currently looking for French & Czech speakers for a new project in Lisbon!
- You will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.
 
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
 
- Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
 
- Facilitate or escalate customer issues and complaints, both internally and externally
 
Requirements
- Good PC skills 
 
- Customer Service experience
 
- Fluent in both English and French or Czech
 
Offer
- Base + language bonus + meal allowance + shift allowance