Air Logistics Operational Care Specialist

How do manufacturers ensure time-sensitive cargo such as perishables and medical supplies reach their destinations on schedule? If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team in Timisoara.

Your Role

In this role, you will be part of a team working closely with airlines, terminals, customers and our worldwide network offices to ensure Air operations are executed timely and correctly to the benefit of our customer portfolio. Operational Care Specialist will be enabling transport activities by liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To process the import files in our operational system, to liase with CCL team and to arrange the shipments in close collaboration with our partners, suppliers (truckers, customs broker) and gateway colleagues;
• To enable transport activities by executing bookings, entering orders + generating all required export /import documentation
• To liase with all parties to ensure loading  / unloading and customs clearance tasks are completed on time;
• To ensure strong data quality is available for timely + accurate customer reporting.
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
  
  

Your Skills and Experiences

• Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
• Having at least 3 years working experience in Air Logistics of Freight Forwarders.
• Having good knowledge of foreign trade, forwarding, import/ export process and custom.
• Customs clearance knowledge / experience is an advantage
• Customer orientation.
• Good at communication, time management skills.
• Good at Analytical & Organizing skills.
• Problem-Solving and able to work under pressure.
• Willingness to continuously improve.
• Languages: Very good verbal and written knowledge of English required. Any other language is an asset.