Airbnb French Customer Experience Specialist

TELUS International Europe is growing its French and English speaking Customer Support team! Become a part of a global Business Process Outsourcing (BPO) company that has overteam members around the world, including in Bulgaria, Romania, the United Kingdom, Canada, the United States, Central America and the Philippines.

As a Customer Support Agent you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top brands!
Are you looking for a great career and a place to shine?
Join our team!

Your profile:

• Ability to write and speak fluently, clearly and concisely in English and French
• Previous customer support experience is an advantage
• Excellent problem solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time Management skills and motivation to exceed expectations
• Enjoy working in a fast paced environment
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service .

Job description:

• Deal with members’ email queries promptly and efficiently, in accordance with company procedures
• Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
• Interact with a diverse customer base
• Input and access data on multiple systems
• Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
• Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
• Perform all duties in an efficient, professional and courteous manner at all times.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Look at opportunities to make changes and improve the processes where possible .
• Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
• Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
• Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.