Airline Travel Advisor

Airline Travel Advisor with French/ German/ Italian/ Spanish/ Portuguese/ Russian or Turkish

Join our newest multi-lingual team for one of the most important international travel organizations!

Your role will be to:

• Assist customers across multiple channels
• Attract potential clients by answering product & service questions; suggest information about products & services
• Follow up on pending /overdue payments
• Handle enquiries and provide timely responses, manage requests, and activate subscriptions
• Take care of communication distribution requirements
• Maintain customer records by updating CRM
• Identify and escalate improvement opportunities
• Ensure a rapid transmission of any accreditation related matter to the market
• Support Agency Management process including making required changes in all associated systems
• Manage Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations, and reinstatements
• Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset 
• Ensure that the degree of satisfaction meets the customer and company requirements   

What you need for the job:

• Fluency in English and one of the following: French / Spanish / Portuguese / Italian / Russian / German or Turkish
• Excellent interpersonal skills and ability to communicate effectively with internal or external stakeholders at all levels from different cultures and backgrounds
• Strong CRM knowledge and proficiency in MS Office 
• Be result driven and demonstrate personal integrity
• Proactive approach to problem solving
• Ability to work as a strong team player in a dynamic, multi-cultural environment 

What you will get in return:

Attractive salary package, including various flexible benefits (for example: meal tickets, monthly transportation discount, etc.), monthly bonuses