Amazon Connect Expert

We are looking for a professional in charge of Amazon Connect application working on AWS platform in order to improve and optimize customer experience for one of our most important global customer.

Requirements...

• At least 3 years of professional experience in a similar role.
• Good hands on experience in Python, AmazonConnect , Javascript, Lex.
• Experience on building BOTs and Automation applications.
• Experience in services like AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3,NLP based call flows AWS chat, DynamoDB and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. 
• Understanding of IVR building concepts.
• Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers.
• Hands on experience developing or supporting multichannel customer journey in cloud solution.
• Experience on SSO framework implementation like SAML and OAuth.
• Experience with Amazon Connect IVR Contact Flow, Security profile, ACD and Reporting Components.
• Experience in cloud watch logs analysis.
• Certification: Amazon Connect Primer.
• Fluent English.

 Our benefits...

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

If you are interested in the job opportunity please send your CV in English!