Application Specialist (BI Tools)

Job Description

The role of the Application Specialist is to support autonomously end-users on requests/incidents related to applications in the service portfolio while maintaining communication and visibility throughout their respective lifecycles. He/she provides functional support with the objective of meeting SLOs and ensuring maximum functional availability on Business Intelligence applications such as MicroStrategy and Data Warehouse.

Main responsibilities

• Perform functional and some technical analysis on assigned support tickets;
• Work with a queue of tickets (incidents, requests and problems) and provide resolutions in adherence with internally defined SLAs, focusing on long term permanent solutions;
• Provide status updates and manage customer expectations throughout the ITSM lifecycle for incidents/requests/problems;
• Collaborate closely with Technical Analysts and project teams in order to identify the best solution for the bug corrections/developments in the requested deadlines, using effective root cause analysis;
• Liaise with clients and end-users in order to foster and maintain healthy customer relationships;
• Create working procedures, build-up knowledge databases and functional documentation;
• Provide trainings for the key and final users, providing a global vision of an integrated system;
• Troubleshooting data pipeline issues;
• Create SQL queries and request data updates in the database;
• Perform regular system monitoring and data clean-up activities;
• Participates to projects (new functionalities, enhancements, etc.) – functional analysis, system testing, UATs - as needed.

Knowledge

• Querying on one of the relational database management systems: Teradata/MS SQL/ Oracle;
• Work experience with some of the following technologies: Informatica or other ETL solution, MicroStrategy, Tableau;
• Nice to have: basic knowledge on Linux or Airflow.

Education

University Degree in Information Technology or equivalent relevant experience.

Relevant experience

• Work experience of at least three years within the IT/ Customer Support department;
• Previous experience in IT projects would be a plus;
• Customer service/relationship management experience.

Benefits that you can enjoy

• We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

  But most of all, we guarantee you’ll enjoy our atmosphere and working environment.

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