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Requirements:
English - proficient level (spoken, written);
MS Office proficient (Word, Excel, PowerPoint);
Windows 7 basic (normal user).
Responsibilities:
- Single point of contact for IT and Facilities related incidents;
- Submitting tickets in the name of the callers for all the above incidents and distributing them to the correct Support Teams;
- 1st Level Support for few regional applications;
- Resource for employee surveys;
- Application tester (quality assurance);
- Back-up for Managed Printing Services;
- Activities related to training the users on different released IT Services inside the Organization.
Work schedule: 8 hours (08:00 – 18:00) – in two shifts.