Assistant Team Lead with Russian - Brussels

Within this role you'll be supporting the Team Manager to oversee, organize, and coordinate a team of Client Advisors by supervising and monitoring calls, acting as a liaison agent between the Team Manager and the Client Advisors, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed.

Requirements

• Significant management experience in a Call Center or service center environment, ideally within the luxury industry
• Experience with forecasting volume and schedule generation
• Proven comfort/experience communicating and influencing across job levels with both internal and external partners
• Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change
• Strong Interpersonal skills and ability to provide feedback in a constructive and professional way
• Eligibility to live & work in Belgium
• Fluent in written & spoken English & Russian
• German highly desirable, but not required

Offer

• Perm contract
• Relocation support
• Extremely Competitive base
• Annual bonus
• Various other benefits (available upon request)
• Mobile phone, laptop, private instance
• 25 days holiday