Associate Release Manager - Digital Operations

Main Purpose of the Role

Partner with the GO DiSCO team to manage the deliverables for submission of EA content to First Party.

This includes coordinating the preparation, verification, and delivery of metadata for all content and tracking and maintaining the content’s status in the PLM Digital Publishing JIRA database.

The RTO DiSCO Associate Release Manager will work closely with EA’s First Party account managers, Brand teams & Merchandising groups and other key internal EA teams (PLM Franchise Ops, DiSCO, Real Time Operations (RTO), Commercial, Studio/QA, and Asia Ops) to ensure the efficient and timely release of EA’s content on First Party platforms.

The RTO DiSCO Associate Release Manager will be part of a high-performing team that can provide cross-functional and cross regional support to ensure there is always coverage for projects in both the Central European and Pacific time zones. The RTO DiSCO Associate Release Manager is expected to become an expert in their platform and provide support for all release management activities and guidance on First Party requirements.

Key Duties and Responsibilities

• Marketplace set up and delivery of digital content materials to submissions team
• Support EA’s Publishing organisation in the Sales and Marketing activities to promote all commercial digital products
• Work closely with internal EA global teams for set up and submission of materials/software to support each launch
• Assist with the delivery of on-time and accurate product metadata and assets to support the release of content in the digital channels in alignment with the overall franchise plan
• Coordinate digital product release plans, schedules and deliverable and report out to all key stakeholders
• Responsible for tracking and reporting key metrics for the key functions
• Partner with Global Localisation team to ensure accurate translations of product metadata copy
• Work with internal EA global teams to deliver complete content packages to the Global PLM Submissions team
• Assist the DiSCO Managers with First Parties on our commercial and operational requirements 
• Review and request updates for the weekly PSM Pre-order Status report to global publishing teams
• Review and analyse on an ongoing basis the process documentation for the PLM Digital Publishing organisation
• Maintain a general level of understanding of all internal digital publishing requirements relating to platform(s)

Also required, as needed:

• Occasionally coordinate the Metadata submission process for platforms as support for the Submissions team
• Support delivery and submission of assets
• Provide knowledge and support to Studios to increase their understanding of the Metadata submission process and its requirements

Special Considerations

• In order to provide support during Pacific Standard Time, a night shift is established within the team. A rotation plan will be in place to ensure that each team member covers the night shift for portions of the year.
• The Real Time Operations department is a dynamic part of the business where there are peak periods of activity therefore it is necessary that the incumbent has a flexible approach to working hours, including weekends.
• Taking annual leave during these periods is limited.

Skills and Knowledge Required

• Previous experience of working closely with numerous stakeholders in a project environment.
• Experience in coordination of delivery of multiple, simultaneous projects with tight deadlines.
• Proven skills of MS Office and an ability to quickly grasp other computer applications.
• Cooperate, collaborate and work towards a common goal in conjunction with other stakeholders.
• Use a variety of styles to persuade and put across own view in a positive way.
• Identify, focus and implement changes needed and increase the sense of urgency.
• Consistently attempt to exceed customer expectations.
• Ability to work under pressure maintaining attention to detail.
• Ability to communicate in a clear and concise manner both written and verbally. Excellent written and spoken English is required for the role.

Experience Required

Previous experience of:

• Project coordination of multiple projects at once.

Desirable Experience

• Knowledge of the technical requirements of at least one console manufacturer and associated tools.
• Passion for video games is advantageous.

Behaviours/ Competencies

• Proven ability to work effectively in a team and assist internal and external stakeholders.
• Experience handing off tasks to other team members and picking up already started tasks to drive them to completion as a team.
• Proven ability to coordinate projects to schedule.
• Quick learner able to work effectively in a changing environment and positively embrace change.
• Demonstrate professionalism at all times through positive actions and behaviours.