Back Office Customer Collaboration Supervisor

Back Office Customer Collaboration Supervisor

Main activity:

• Coordinate the orders registration process into SAP system and tracking the order-delivery flow for OT clients;
• Set up the proper check-point to allow identifying delays and setup risk mitigating actions
• Coordination of the orders price checking process for the agreed customers and ensuring that they are consistent with the contractual terms and / or promotional terms;
• Team supervising in order to ensure proper administration of the merchandise stocks with Demand &Control, Production Planning, Supply chain departments in order to avoid OOS situations;

• Along with the involved departments, settle the arising issues from order registration in SAP (. the product does not have a price in the system, manage listing and delisting, out of stock situations, oversized orders, orders delivery outside the planning, product delivery- taking into consideration the expiration date, etc.);
• Run checks (control owner) for free-of-charge in the promotional offers;
• Track, verify SL performance weekly and identify the main reasons that influenced performance ;
• Contributes to the automation and identification of new ways of order processing methods bringing better efficiency;

• Update/ centralize reports for the department’s specific activities;
• Guardian of the process for stock allocation and stock reservation to align with the company priorities in terms of promotions and customer satisfaction agenda;
• Lead the IA improvement framework and order management loss reduction as part of the SL improvement agenda;
• Toghether with the OT Customer Collaboration Supervisor, drive the EDI Order implementation.
• Coordinates, verifies and monitors material settings in SAP to ensure correct processing via EDI;
• Organize and co-ordinates the day-to-day business within the team, including resources planning;
• Team's first point of contact when facing general business or customer challenges;
• Drives and manages KPI's through existing tools (. SAP, Power BI) to support achievement of business goal and objectives;
• Assesses and control order backlog and liaise with other departments (logistics, finance, sales, invoicing);
• Responsible for team performance management assessment (PDR);
• Responsible for onboarding, training of new team memebers, including timing and co-ordination;
• Drives strong customer-orientation and pro-active behavior within the team;
• Prioritization, checking and processing of customer orders through SAP system to ensure effective production scheduling and satisfaction of customer request date;

• Role Requires experience in people management, being an important contributor to team development from capability and mindset point of view (contribution to organizational health);
• Role requires knowledge in one of the supply chain functions +3 years (knowledge and experience in Customer Collaboration/Service is preferred);
• Role requires good level PC skills (Microsoft Office – good level of Excel knowledge) – PowerBI is a plus;
• Experience with working in SAP required;
• Role requires strong analytical skills;
• Role requires precise, hardworking attitude
• Proactive and positive attitude
• Results oriented
• Team player
• Role requires knowledge of English
• Well-developed interpersonal skills