Back Office - English Support

Job responsabilities:

• Provide accurate, valid and complete information by using the right methods/tools
• Identify and assess customers’ needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Work with customer service manager to ensure proper customer service is being delivered

Requirements:

• Advanced English speaker
• Customer orientation and ability to adapt/respond to different types of characters
• Experience with customers would be a plus
• Ability to multi-task, prioritize and manage time effectively
• Excellent communication and presentation skills

We offer:

• Attractive salary package
• A place where you can express your opinions and improve your knowledge base daily
• Great working environment