Back Office RAN Engineer

At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

What you’ll need:

• Bachelor or Master degree or equivalent level gained by experience, in Information Technology Electronics / Telecommunications / Data communications Engineering
• Experience with ICT operations and maintenance support
• Be able to judge on operational acceptance complex new systems / applications
• At least 3 years of experience in operational mobile network support
• RAN (team/platform/services specific knowledge)

• English language skills (good verbal and written)
• Excellent knowledge of Mobile access technologies (, 3G, 4G RAN) preferably Huawei
• Excellent user knowledge of applicable network management tools preferably Netact
• Excellent knowledge of applicable test and measuring tools
• Expertise:
• Strong knowledge of radio network techniques GSM, UMTS and LTE and the processes involved in the design, construction and operation of the network
• In-depth knowledge of E2E mobile network architectures
• Solid understanding of RF propagation principles, cellular theory
• Strong knowledge in Radio access technologies (GSM, UMTS, LTE)

What you’ll do with us:

• Resolve incidents by register, analyze, co-ordinate and guard progress, update incident tickets
• Resolve incidents by co-ordinate 2nd/3rd line supplier support
• Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
• Resolve problems by performing root cause analysis and implement changes for RAN domain/services/elements
• Responsible for operational acceptance new systems/applications
• Responsible for the continuous performance of applications/systems by supporting performance management process with RAN domain/element specific investigations
• Responsible for operational acceptance new systems/applications
• Support and manage improve projects
• Knowledge share within team (KEDB updates, documenting workarounds, working procedures)
• Creates operational procedures for incident and problem management for 1st line departments
• Reports on progress problem management towards service manager
• Reports/presents progress reports on above topics
• Responsible for assessing, validating and accepting of the Quality of new releases, new features, new network elements etc. and their impact on the Quality the network.
• Supporting Infrastructure department in determines coverage and capacity solutions for special events in such a way that coverage and capacity are guaranteed.
• Perform Quality acceptance of integration reports received from the radio design engineers and indoor design engineers for each site put on air.
• Determine bad Quality / coverage area’s that are used as input for prioritizing the rollout of new sites together with Marketing and Infrastructure department.
• Improve the KPI to achieve or exceed the Radio Network Quality targets
• Monitor voice/data performance (counters, drive-test evaluation).
• Proactively detects performance trends, identify reasons and propose corrective solutions
• Proactively takes actions meant to contribute the network perception improvement
• Proactively provide feedback on the overall capacity planning and coverage issues to the Radio Design Team
• Offer adequate support (within SLA) on customer driven  processes & operational Trouble Tickets
• Make sure the incidental site capacity issues or radio network problems are addressed efficiently
• Proactively suggest re-works in line with the guidelines set by the optimization teams (azimuth and tilts & expansions etc) in coordination with the radio design team
• Participate with expertise in various radio related trials and projects.
• Coaching of Support and System Engineers
• 7*24 hour 2nd line support through on call supporting the field service organization if required.