Back Office Software Engineer

At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

To do’s:

• Work utilizing pre-prepared Instruction SETS, Script commands, etc.;

• Ticket record and solve standard problems;

• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;

• Implement solutions/changes based on the work instructions

• Support for Problem and Capacity Management

• LINUX /SQL / application troubleshooting

•Escalate trouble tickets to 3rd level, 3rd parties,

• On-Call if required

All you have to bring with you is:

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering;

• Experience with ICT operations and maintenance support is a plus;

• Experience in a monitoring environment using a network management system;

• Experience in a Network Operations or IT service desk environment;

• Good understanding of IT technologies;

• LINUX: navigation, system health status, processes, find combinations commands SQL: basic SQL commands, results of some queries, how to combine /sort tables

• Good understanding of Romanian and English

• Previous experience in NOC environment could be a plus.

Join us for Building a Better Connected World.