Back Office Specialist with French

Job description

• Support the quote acquisition process and manage service approvals for various categories and stakeholders.
• Act as a query and escalation point of contact for both internal and external stakeholders.
• Contribute to operational performance management through ad-hoc and recurrent reporting
• Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
• Support the daily operational management of the service and delivery time any opportunity to maximize Profit and Loss performance, as well as overall efficiency measurements

Ideal candidate

• High School Diploma or Secondary School Completion Equivalent is the required minimum. A Bachelor’s Degree in any field is a preferred.
• Experience with cross-functional engagements
• Intermediate use level of the Microsoft Office Suite
• A proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.
• IT Related Experience is a huge plus.
• Required Language Thresholds: French: (C2: Native-Level Fluency) English: (B2-Independent User Level)