Back office with German/English - Constanta

Ideal candidate:

• Customer oriented;
• Good level of German language (B1-B2 level) or English (B2 level)
• Adaptable and flexible type of person;
• Excellent problem solving skills with attention to details;
• Excellent written and verbal communication skills;
• Nice to have prior Contact Center/ Customer care experience

Job description:

• Provide language customer support & transaction processing for the client;
• Meet KPIs (AHT, quality, CSAT)
• Gain and maintain an accurate and up to date knowledge of the industry;
• Follow processes and policies;
• Follow documentation standards;
• Ability to work rotating shifts to cover the departments operating hours.

BENEFITS:

• Attractive salary package, including monthly meal tickets
• Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
• We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
• A great place to work in – a modern office in an easily accessible location
• A youthful and multicultural working environment
• Being part of a young & dynamic team
• Process training sessions, soft skills training sessions, personal development plan

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!