Backoffice Agent with English - Sibiu

In the light оf recent events, we are moving forward and we’re looking to expand our team. If you believe that this is the right time to make a change in your professional career and join a top company in the Outsourcing world, we are waiting for you to join our team!

You don’t have to worry, we are placing your health and safety first, therefore you will be able to join the recruitment process from your cozy home, since all our interviews are held over the phone or via videoconference.

Also, you will have the opportunity оf working from home given the current emergency state in our country, hence all our trainings will be held through an online platform.

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

So, if you have the following, make sure to let us know!

- Available to work the afternoon shift
- Customer focus and fluent English speaking and comprehension skills.
- Must be able to communicate to customers in
a professional manner and convey issues preventing order process effectively
- Basic typing skills and keyboard control
functions to enhance data entry productivity

Job description:

- Prоvides а vаriеty оf customer services through chаt аnd email
- Resоlves custоmer questions, cоmplaints and requests.
- Will hаve tо outbound cаll customers in certain scenarios to resolve pending order issues
- Attention to detail
- Emphasis on quality and strive towards zero defects within target productivity goals

Schedule: from Monday to Friday in shifts. as follows: 17:00-01:30 / 17:30-02:00.
WEEKENDS ARE OFF.


Benefits:

• Private medical insurance;
• Employee referral bonuses;
• One month start-up training;
• Account to an online library;
• Meal Tickets;
• A 7card Subscription;
• Incentives and also bonuses for our employees – financial and non-financial;
• Salary increase based on seniority;
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.