Business Analyst

Project/Role Description

As a Digital Business Analyst you will provide expert functional and technical design capability within the consumer digital team, ensuring that our digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market. You will be involved in a project encompassing multiple digital transformation projects for customer web sites. The project target is to move the end customer from physical in-store presence to a complete digital experience. 

What you can expect & what we want you to do:

• Contribute to the evolution of customer systems in line with customer engineering principles
• Lead the scoping and sizing of both in-house and external propositions, ensuring they are compliant with the given design and development standards and are fit-for-purpose and match the business case objectives
• Liaise with varying stakeholders to lead solution design for the consumer digital team, in order to facilitate effective requirements gathering & development of solutions
• Provide relevant consultancy skills into the business and render assistance / consultation to team members and other parties as required
• Ensure solution design artefacts conform to chapter standards and development methodologies
• Lead and contribute to the definition and delivery of solutions across work streams and technology functions to fulfil the overall objectives of the consumer digital team
• Proactively mentor and develop fellow team members
• Work within the chapter to ensure all outputs are of the required standard and ensure activities are coordinated and aligned with other team members and provide constructive feedback for colleagues
• Interpret design patterns, current and target platform architecture and strategic plans when designing and developing solutions to take into account the likely impact of tactical versus strategic solutions being implemented
• Build solutions that promote simplicity, re-using components where practical and advocating product solutions that are robust and benefit the customer experience

What you are good at & what you’ll need to win

• At least 3-4 years of relevant experience as a Business Analyst

• Excellent requirements analysis and design skills
• Experience with Agile (or Agile / Waterfall hybrid) development practices and techniques

• Solid knowledge regarding different development methodologies such as Agile, (Scrum, Kanban etc.)  and waterfall

• Possess an understanding of programming concepts and approaches in order to credibly communicate with and command the respect of the software engineering community

• Ability to identify, plan, co-ordinate and conduct design activities within a multi-disciplined team in all development cycle stages
• Ability to understand complex business, IT design and development requirements taking into consideration their functional and non-functional needs
• Ability to deal with conflicting demands across numerous requests feeding into Consumer Digital for designs, development estimates and strategic direction whilst meeting business expectations that may have time to market drivers
• Understand the capability of on/offshore partners and ensure a strong working relationship is built and maintained
• Demonstrate analytical / systematic approach to problem solving
• Excellent technical writing, presentation and communication skills
• Experience of working to tight deadlines in a technical environment
• Ability to manage changing business and technical requirements in highly dynamic project environments
• In-depth experience of both high level and detailed business process models
• Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
• Uses defined tools, templates and standards to design, create and test simple, well-engineered systems. . experience of test driven development
• Relationship management of both internal and external customers
• Risk analysis and change management experience
• Experience of working with teams based across multiple time zones
• Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA