Call Center Junior Officer

Requirements:

- University Degree ;
- Good communication skills;
- Good listening skills and problem solving attitude;
- Good English command;
- MS Office knowledge;
- Strong customer focus;
- Open-minded;
- Team player spirit;
- Acceptance of working in shifts, with a full-time labor contract.

Responsabilities:

- Answers all incoming calls and e-mails received through Call Center within the established working hours;
- Provides complete information in due time, by phone or by e-mail, about products and services to Banks existing and potential customers;
- Processes customers requests at the same time;
- Identifies customers needs for Banks products and services;
- Sells full range of products and services via phone and e-mail;
- Actively solves customers demands and requests, assuring customers satisfaction;
- Executes accurate transactions in real time, at customers order;
- Recording and forwarding clients complaints to the relevant Banks departments, in order to ensure satisfaction of customers needs;
-Performs other call center specific activities.