Call Center Operator

Primary Responsibilities

Call Center Operator provides direct technical support to customers by means of telephone and e-mail

Responsible for maintaining positive relationship with clients

Responsible for compliance with communication standards for telephone calls and emails with clients

Solves the customers issues relating to:

a)Order&Delivery: equipment and car accessories, fuel cards unlocking, information about vignette, copies of car documents

b)Insurance: information about damage procedure, copies of CASCO and RCA documents

c)Car Remarketing: information about the process of selling cars, about the returned cars and about documents of cars sold

d)Tyres: information about tyres, about appointment for replacing tyres and query tyres platform

e)Complaints: feedback about the customer satisfaction related to resolution of their complaint by LPRO

Process statistical analyses and reports

Provides specialized information about products and ervices of the company

May participate in the realization and implementation of LPRO new projects.

Maintains a record of demands and customer alls/e-mails into an internal system

Works independently and collaborate with all departments

Qualifications and requirements

Preferable university degree or in progress

Previous experience in call center or similar

Basic experience with office equipment (phone system, copying, printing, etc.)

Very good interpersonal skills and customer orientation