Call Center Operator

Primary Responsibilities

• Call Center Operator provides direct technical support to customers by means of telephone and e-mail
• Responsible for maintaining positive relationship with clients
• Responsible for compliance with communication standards for telephone calls and emails with clients
• Solves the customers issues relating to:

• Process statistical analyses and reports
• Provides specialized information about products and ervices of the company
• May participate in the realization and implementation of LPRO new projects.
• Maintains a record of demands and customer alls/e-mails into an internal system
• Works independently and collaborate with all departments

Qualifications and requirements

• Preferable university degree or in progress
• Previous experience in call center or similar
• Basic experience with office equipment (phone system, copying, printing, etc.)
• Very good interpersonal skills and customer orientation