Call Center Quality Assurance Agent

We are seeking a Call Center Quality Assurance Agent to assess Call Center calls for quality, efficiency and productivity. Our ideal candidate is a team-oriented individual who is driven to assure that professionalism, productivity and quality are maintained and continually improved. 

Responsibilities:

• Review quality of work and performance of Sales Agents through our call recording system and applications.
• Identifies training needs and communicates them to the training department as needed.
• Provides feedback to call center team leaders and managers.
• Identify and recognize call center trends.
• Prepares quality reports for management staff review.

Qualifications:

• Call Center experience preferred
• Teamwork and reliability.
• Attention to detail and excellent follow up skills.
• Pleasant, friendly, professional manner.
• Requires a positive attitude, ability to multitask, ability to work independently or as part of a team, and have a genuine interest in people and desire to help;
• English knowledge at an advanced level it's a must!
• French would be preferred.

Benefits:

• Competitive base salary and meal tickets
• Medlife Plan and Gym plans
• Other bonuses available
• Different incentives: snacks and drinks at the office
• A stable but growing working environment
• Chance to work with international professionals;
• Career development opportunities
• A growing, dedicated team of high-performing people, passionate about technology 
• Team building, annual parties and other social events