Capacity & Availability Analyst

POSITION PURPOSE AND SCOPE OF WORK

In this Role you will manage capacity and availability service reporting functions for our client, based in USA.

You will also assist Capacity and Availability Managers in day to day process delivery.

JOB DESCRIPTION

You will be responsible for providing operational and ad-hoc reports which will be used to ensure that the reliability and performance of services meet the agreed needs of the business (SLA) from capacity and availability perspective and that this is achieved in a cost-effective manner. You will also assist Capacity and Availability Managers in the design and implementation of associated capacity and availability management solutions and procedures.

MAIN RESPONSIBILITIES

• Deliver regular and ad-hoc capacity and availability reports
• Provide input and assist in creating up to date Capacity and Availability Plans that document the current and future Capacity and Availability requirements aligned to the Clients business needs

• Contribute to keeping all documents and reports stored in the Capacity Information
  Management Systems (CIMS) up to dateEnsure that all documents and reports stored in the Capacity Information Management Systems (CIMS) are up to date

• Assist in reviewing SLAs and process KPIs to ensure the service is delivered as agreed in the contract
• Assist with the diagnosis and resolution of performance and capacity related incidents and problems when required
• Assist with the reviewing of change requests related to capacity and availability

CANDIDATE’S PROFILE

• Advanced user of MS Excel
• Knowledge of ServiceNow tool would be an asset
• Good analytical skills and attention to detail
• Able to work with autonomy
• Able to work at a strategic and detailed analysis level
• Strong analysis capability and ability to drive process improvement and the
• implementation of monitoring/reporting solutions
• At ease with engaging and building successful relationships with a broad range of stakeholders

• Experience in/knowledge of Service Management processes
• Fluent English, written and verbal
• Target driven and goal orientated
• Highly proactive nature

WORK SHIFTS PATTERN:

Shifts working hours:

Monday - Friday

8:00AM - 4:00PM EST (2:00 PM - 10:00 PM Central European Time)