Cards Chargeback Officer - 2 y determined contract

Responsibilities:

• Monitoring and solving cardholders' letters of complaints and issuer chargebacks;
• Monitoring and solving acquirer/on-us chargebacks;
• Follow-up financial records related to chargebacks;
• Retrieval requests management;
• Managing of specific applications 'screens;
• Internal Customers and cardholders support in terms of complaints & disputes;
• Document management;
• Reconciliation and reporting activities.

Requirements:

• 2 - 3 years of experience in card banking activity;
• University degree;
• Strong skills in communication, human relations, customer care;
• Self motivated, proactive attitude;
• Good English knowledge;
• MS Office knowledge (especially Excel tool).