Careers for German speakers in Bucharest WFH days

Ideal candidate

• Fluency in German and English;
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation;
• Excellent problem solving and analysis skills;
• Self-Motivated, positive attitude and approach

Job opportunities:

Warranty Claims Assessor ( 2 days/ week - work from home)

• Assess and process warranty claims that are submitted electronically ;
• Resolve dealer issues and answer questions regarding the vehicles in the workshop, via email;
• Analyze each situation and decide if the warranty covers the costs involved;
• Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.

Sales Operations Analyst

• Provide daily operational support to Partners on financial claims processes, conduct regular operational reviews with Partners, deliver reporting documentation to Partners and other stakeholders, act as first point of escalation for partners and internal stakeholders;

IT Service Desk/Incident Management ( 2 days/ week - work from home for Incident Management)

• Technical Support agents assist end users in day by day operations with specific applications;
• Receive and assess claims according to defined procedures;
• Receive and log all e-mails/web/phone calls and ensure proper documentation;
• Research of required information using available resources, user guides and match complaints with known errors and issues;
• Support in using application functionalities, identification of possible workaround;
• Identify and escalate priority issues;
• Helps agents in routing complaints to appropriate second level group;

HR Generalist ( 2 days/ week - work from home)

• Offer support services in HR Administration field;
• Interface with clients to help them in their HR needs: act as first point of contact for HR related questions via phone or E-Mail;
• Update HR data base with personal information changes;
• Produce standard correspondence and labor contracts by following existing templates;
• Create addendums for existing employees for various job data changes (transfers, promotions, extension of contract, etc.);
• Create letters for specific types of situations (Maternity, Paternity, Study leave, etc.);
• Prepare exit documents for employees leaving the company;
• Involvement in Rewards & Recognition process

Customer Service Associate ( 2 days/ week - work from home)

• Receive requests via mail or chat and answer general questions regarding non-complex technical and functional problems;
• Provide guideline and offer service to the customers;
• Verify in the platforms the items purchased by the employees;
• Check the status of the payments to suppliers;
• Document and update customer contacts in the system;
• Participate in weekly status calls with the local team;
• Support additional duties as necessary in high volumes.

Deal and Contract Setup Officer (2 days/ week - work from home)

Assisting Client Delivery and Sales personnel with end to end process of creating and managing contracts in our internal systems:

• Making sure the deal is set up correctly and submitted to pass the pre-validation criteria first time right
• Work together with operations to make sure the deal flows through the process in a timely manner, issues are solved - and on-holds are prevented
• When contract is ready for signature, facilitate the steps for customer signature
• When signed, proceed with the required additional information and documentation so all is ready for agreement set up
• Monitor deal set up in the systems

Our offer:

• Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc;
• Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
• Relocation package for candidates from other cities/ countries(if applicable)