Careers for German speakers in Bucharest WFH days

Ideal candidate

• Fluency in German and English;
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation;
• Excellent problem solving and analysis skills;
• Self-Motivated, positive attitude and approach

Job opportunities:

Warranty Claims Assessor - you can work from home 2 days/ week
• Assess and process warranty claims that are submitted electronically;
• Resolve dealer issues and answer questions submitted through an electronic communication system;
• Receives and assess claim according to defined procedures / routines;
• Performs claim assessment and follows defined procedures to resolve correctly;
• Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution

Accounts Receivable
• Accounts Receivable Officer will be responsible for processing accounts receivable transactions mainly cash collections activities (direct and indirect), customer queries and dispute resolution activities, billing, posting customer payments, gathering and analyzing financial information, etc. Some of your duties would include analyzing customer account balances, investigating and resolving customer issues, corresponding and negotiating with customers, writing off uncollectible balances, applying cash remittances and credit adjustments.


Sales Operations Analyst

• Sales Operations Analyst will provide daily operational support to Partners on financial claims processes, conduct regular operational reviews with Partners, deliver reporting documentation to Partners and other stakeholders, act as first point of escalation for partners and internal stakeholders;

IT Support/Incident Management
• Technical Support agents assist end users in day by day operations with specific applications;
• Receive and assess claims according to defined procedures;
• Receive and log all e-mails/web/phone calls and ensure proper documentation;
• Research of required information using available resources, user guides and match complaints with known errors and issues;
• Support in using application functionalities, identification of possible workaround;
• Identify and escalate priority issues;
• Helps agents in routing complaints to appropriate second level group;
• Handle operational queries with a sense of urgency and deliver an accurate final job;
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;

HR Generalist you can work from home 2 days/ week

• Offer support services in HR Administration field;
• Interface with clients to help them in their HR needs: act as first point of contact for HR related questions via phone or E-Mail;
• -Update HR data base with personal information changes;
• Produce standard correspondence and labor contracts by following existing templates;
• Create addendums for existing employees for various job data changes (transfers, promotions, extension of contract, etc.);
• Create letters for specific types of situations (Maternity, Paternity, Study leave, etc.);
• Prepare exit documents for employees leaving the company;
• Involvement in Rewards & Recognition process

Recruitment Associate you can work from home 2 days/ week

• Understand, learn and apply the Work Instructions that are regulating the Recruitment process
• Be aware of the Service Level Agreement between Accenture and the client and make sure they are met
• Perform CV screening in the recruitment system and update accordingly the status of each candidate in the system
• Dispatch email communication to the candidates and the managers
• Answer to questions from the candidates or managers
• Maintain the pool of valuable candidates (the “Talent” pool) up-to-date with candidates selected but not allocated to a current opening
• Schedule phone interviews between the selected candidates and the German managers
• Attend all workshops/calls established between the team in Bucharest and the team in German

Customer Service Associate

• Handle, research, and resolve phone and email inquiries for iSS SC customers regarding non-complex technical and functional problems;
• Document and update customer contacts in the Customer Service System;
• Complete any follow-up work related to customer issue resolution;
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner;
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center;
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences;
• Meet productivity and quality performance expectations as established by iSS SC management and interfaces;
• Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
• Support additional duties as necessary in high volume periods in the SC.