Responsible Gambling Analyst

Got a passion for taking care of customers?

Good.

We are looking for a full-time Responsible Gambling Analyst to join our Managed Services team and help promote responsible gambling practices throughout our brands and their player bases.

Please be aware that this role has the potential to become a managerial one, therefore, leadership experience and strong background in Responsible Gambling are highly valued!

The Gaming Managed Services team provides support to our clients through the provision of outsourced services across the full scope of online gambling operations. This position will lead the Responsible Gambling team in fulfilling the responsibilities of our brand partners through a combination of data driven analysis and human interaction. This is a position of huge value to our clients both commercially and in terms of social responsibility.

Responsibilities:

• Product Knowledge: Build product knowledge across brands to support operational awareness, management of the operation and supporting development of your direct reports.
• Improvement: Monitoring the current responsible gaming programs and the effectiveness of such programs. Recommending policies and procedures to enhance the effectiveness of those programs
• Take Action: Proactively monitor and review players’ accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play. This will include reaching out to players where required.
• Task Management: Handling multiple tasks concurrently, supporting your team of seven executives and the Head of Responsible Gambling Operations to implement and execute new initiatives.
• Operational Awareness: Take ownership and responsibility for the effective delivery of player protection processes whilst ensuring excellent service and delivery of department KPI’s. Review and analyze performance and liaise with relevant key stakeholders.

What we’re looking for in a future Manager:

• Recruitment/Resource Management: Be creative and have fun, find the right people for the business and team. Effectively manage and work with stakeholders to align resource with site activity . campaigns, thinking business and player needs.
• Continuous Improvements: Empower your team to achieve a best in class experience by embedding quality and service standards. Analyze and monitor performance in order to continuously improve. This will include producing reports to present to key stakeholders.
• Team Collaboration: Advise the team of trends in player’s behaviors and other demographic information to enhance their understanding of impact. Ensure the team are aware of regulatory updates and changes.
• Compliance: Responsible for understanding and ensuring staff are compliant with internal Responsible Gambling and relevant regulator policies and procedures.
• Relationships: Build strong relationships and work collaboratively with Key Stakeholders.

Requirements:

• Analytical thinking and highly structured.
• Driven and motivated attitude.
• Can work on own initiative and to provide pragmatic solutions against tight time-frames.
• Detail-orientated, organized and flexible.
• Strong written and oral communication skills.
• Diplomatic skills while having the ability to put forward your ideas and take decisions.
• Comfortable in a complex and changing business environment with the ability to think outside the box.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Motived to succeed, enthusiastic, confident, dedicated, proactive and driven.
• The ability to think like a player and empathize with a range of emotions whilst under pressure.
• Knowledge or experience of the online gambling industry, including slots, bingo casino and sports.
• Logical thinker with a creative problem-solving ability.
• Experience with responsible gaming and AML.
• Being resilient when faced with challenging objections and being able to overcome them positively.

Very nice to have:

• Experience of regulated markets.
• Experience leading a team.

Perks & Benefits:

• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday