Change Analyst

We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything. 

Reflect on what your motivation is to come on board! We’re eager to hear your story. 

We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course. 

 
Your day to day: 

To provide change management analysis and support for all proposed changes in the Central Change Authority area (E2E Change Management Frontline), that may impact Vodafone Services and features under Group Data Center responsibility. Ensure that relevant changes are identified, documented, reviewed and approved by appropriate stakeholders.

With these activities, you will have a great impact on our business: 

• To analyse all changes which may impact Vodafone Services within GDC responsibility, proposed within other departments, OPCOs and partner markets.
• Accountable for checking the level of quality of CRQs (documentation)
• Support Change owners during the preparation of changes
• Support the change owner to verify all impact of changes to the operated services within Vodafone/ to collaborate with colleagues in technical specialist roles to ensure the change is accurately documented and the impact assessment is carried out.
• Ensure that all change requests are properly evaluated and authorised by the relevant parties
• Assign the CRQs to the proper pillar inside E2E Service Change Management organisation
• Monitor change performance ensuring that partners, 3rd parties and customers adhere to agreed change processes and protocols inside Vodafone
• Review all failed changes to support root cause analysis, identifying and proposing appropriate corrective actions within change management and operational teams
• Analyses and offers support for improvement actions across relevant support teams globally.

With these skills, you are a great candidate: 

• Experience in a multinational environment
• Good Communication skills
• Fluent English (writing & speaking)
• Change Management Process Knowledge (ITIL)
• High level understanding of Core network architecture
• Good Stakeholder Management skills
• Data Center, Application Operations and Network Services

Sounds like the perfect job? We’ve got even more to offer: 

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week! 
• Medical and dental services 
• Life insurance 
• Dedicated employee phone subscription 

• Special discounts for gyms and retailers 
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of and technology changing company 

• Flexible Vacation – Take time off when you need it, we trust you! 

Sounds interesting? Apply! 

#_VOIS