Change Manager

About Atos

Atos is a global leader in digital transformation withemployees in 71 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What we are looking for:

We are looking for Change Manager to join our team.

Process Specific:

• Responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications and databases;

• Works with the Service Delivery Manager to ensure coordination and communication with the customer about changes;

• Assessing urgent changes or deciding on the approval, delay or rejection of changes;

• Chairs Change Advisory Board meetings (CAB), which reviews and approves changes;

• Organize awareness/training sessions for Technical teams/engineers;

• Ensure Change Management integration with the other ITIL processes;

• Focuses on business requirements and business risk management and compliancy;

• Analyze change records to determine any trends or apparent problems that occur, produce regular management reports, ensure KPIs are tracked and met;

• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security);

• Responsible for the integrity of the Forward Schedule of Change and may initiate RFCs;

• Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement.

Key skills

The Change Manager has the following key-skills:

• Builds long-term relationships with internal colleagues;

•  Excellent German and English communication skills (written and oral);

• Successful delivery against commitments and deadlines.

Experience/Knowledge Essential

• Proven track record and knowledge of change management principles, methodologies, tools and their implementation in large complex environment;

• Strong operational experience in the Change Management process;

• Understanding of the ITIL best practices;

• Experience in a customer service environment;

• Outstanding stakeholder management skills including interpersonal, influencing and communication skills;• Competent with Microsoft Office.

What we offer

• Training and certifications: Ongoing In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Extra vacation days;