Client Configuration Specialist

Join our team where your mission is to ensure all of our customers are “raving fans”; customers who are excited about the company’s service delivery and product way beyond ordinary, exceeding expectations every time.

As a Client Configuration Specialist you are responsible with providing exceptional assistance setting up and configuring client requirements, data and content into custom systems, weekly report creations, analysis, policy and procedure documentation and service quality monitoring.

You need to have:

• Previous experience in a business environment supporting business operations, including documentation, analysis, process management, customer service, data management.
• Excellent mathematical ability.
• Excellent excel spreadsheet experience.
• Strong analytic skills & attention to details.
• The ability to learn and understand various system applications.
• Knowledge of contemporary CRM systems used in the management of customer care functions.
• Excellent English is written and verbal communication skills.
• Exceptional interpersonal and relationship-building skills.
• Flexible and able to adapt to and manage frequent change.
• High comfort level working in a fast passed, team environment.

Some things you will be doing:

• On the job training in the Australian Banking sector.
• Set up, entry, configuration and management of data in various supporting customer services applications.
• Customer service policy, procedure and training documentation.
• Aid in the implementation appropriate methods, practices, policies, procedures and change processes keeping the customer care team informed of changes.
• Create an environment that fosters teamwork and accountability and positively impacts the customer experience.
• Provide input as well as communicate company strategy and motivate the customer care team toward achieving quality success.
• Ensure that work/escalated issues are addressed and completed on time.
• Monitor and Identify issues, recommend and implement improvements and solutions

What we look for:

• Drive: Passion and energy to implement quality technical solutions coupled with Self-motivation and intellectual curiosity.
• Commitment to Quality: Enthusiasm to produce world-class quality solutions.
• Customer Focus: Consultative approach to solving problems for customers. Master the art of outdoing the customer’s expectations. Best isn’t good enough; we endeavour to get better than the best.
• Communication: Superior communication skills. Ability to articulate clearly and immaculately regarding problems, solutions, risks, rewards etc. (in both verbal and written).
• Technical Skills: Love for technology. You have to be inherently passionate about technology.
• Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how businesses can be enabled through their technical solutions.