Client Delivery Executive

The Company

QS Enrolment Solutions (QSES) is an internationally established, market-leading provider of technology, marketing and managed services and solutions to higher education institutions in the UK, Europe, the US and Australia.

The Role

The Client Delivery Executive works closely with university recruitment, admissions and marketing teams to execute operational activity flawlessly. Alongside the wider Client Success, Marketing and Market Intelligence teams, you will manage consistent, timely execution of project tasks, ensuring that QSES is seen as an extension of our partner institutions.

To be successful in this role you will have:

• Exceptional customer service and communication skills
• Ability to build, maintain and grow high performing working relationships
• Outstanding attention to detail
• The ability to learn quickly and a drive to develop and cultivate expertise
• A positive, solutions-focused attitude and a sense of humour
• The ability to work well under pressure and meet deadlines
• The ability to own and deliver on projects from start to finish
• An international outlook and an appreciation for diversity

 The role is based in our Bucharest office. Client visits may be required at times within Europe.

 Role Functions

Primary functions in supporting the Client Delivery function within the wider Client Success team:

• Support the understanding of clients’ strategic direction and support its translation into operational delivery
• Support regular client engagement activities
• Balance exceptional client service with internal imperatives
• Create and maintain high performing relationships internally and externally
• Devise and communicate recommendations for operational improvements
• Gather and present relevant data and analytics to inform client decision making
• Contribute to discussions around industry issues
• Conduct and coordinate administrative tasks including marketing broadcasts and data processing

Essential skills/experience

• Customer service experience (B2C or B2B)
• Consistently strong client service ethos and relationship building skills
• The ability to balance the multiple priorities simultaneously
• Desire to learn variety of skills including influencing colleagues and client stakeholders
• Interest in developing project management skills
• Excellent attention to detail
• Ability to manage and meet deadlines
• Analytical skills
• Strong communication skills
• Right to live and work in Romania

Desirable skills/experience

• Higher Education background
• Knowledge of the international and domestic student journey in relation to UK Higher Education
• Knowledge of digital and automated marketing