Client Retention Specialist US Night Shifts

The Account Management Specialist is responsible and accountable to retain and update our solutions for existing Mood accountThese clients make up the majority of Mood's client base and consist of clients from one to multiple locatioDuties include, but are not limited to: researching assigned book of business, proactively calling on key decision makers, maintaining data integrity, upgrading/updating client’s equipment, ensuring competitive pricing, and client retentioExperience in the hospitality, dining, technology, retail, financial, or telecommunications industries a pluAdditional duties include maintaining a professional relationship and open line of communication with partnered Account Executives in the field.

Essential Job Functions and Responsibilities:

• Protect the client base
• Keep our clients up to date with equipment and pricing
• Customer responsiveness/advocacy
• Working hours Monday-Friday 15:30-00:00 EET

 Knowledge/Skills/Abilities

• Must demonstrate a solutions oriented mindset
• Must possess an entrepreneurial spirit with a self-directed attitude
• Must be able to clearly articulate a value proposition to a client or prospect
• Two or more years in customer service or account management a plus
• Excel, Word proficient; working knowledge of Oracle a plus
• Excellent listening, verbal and written skills
• Demonstrated customer service and relationship building skills
• Excellent follow-up skills and behaviors