Client Satisfaction Professional US - Night Shifts

JOB REQUIREMENTS
Providing high quality and timely responses to inbound and outbound phone calls and to
customer inquiries via emails, letter and/or fax
Analyse, troubleshoot and resolve technical issues for music and sound system products
Supporting the company in a complete understanding of our client issues regarding billing
and technical services; command thorough knowledge of all company products and services
and departmental procedures; understand all procedures within all related areas of the
department and company
Entering data and providing information with high degree of integrity
Problem solving to resolve customer incidents and account reconciliation issues – on the first
call whenever possible

SKILLS AND EXPERIENCE 
English – proficient level
1+ years of experience in a customer service environment 
Excellent verbal and written communication skills, customer service skills, and positive phone
manner 
Detail-oriented and have excellent follow-up skills 
Able to multi-task in a fast paced environment
Enjoy troubleshooting and seeking answers to difficult problems
Very good computer skills, excellent knowledge of MS Office applications
Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and
logical person
Excellent team player as well as independent worker, cross-cultural communication skills are
a plus
Please note that this position requires you to work with US clients during US time
Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 –
04:00) + weekends