Client Success Representative

Studyportals is the biggest educational search platform globally and our Client Success team needs support in our mission. If you’re the kind of person who never says no to a new challenge, gets satisfaction from a job well done and celebrates every victory with an open heart, then you’re just what we’re looking for!

We are looking for a Client Success Representative who will be working very closely with the EMEA team based in Bucharest and Eindhoven. You will be in close contact with our clients, and responsible for understanding their marketing needs and offering relevant advice. Excellent communication with the client will be your and your team's number one priority!

Your main responsibilities:

• Online promotional campaign implementation, monitoring and optimisation, as well as explaining the results to the client;
• Constantly collaborating with the regional sales teams to ensure client satisfaction;
• Developing lasting relationships with the university representatives to better fulfil their marketing needs for student recruitment;
• Using specific tools to manage the daily workload.

Requirements:

• You preferably have a university degree in Business, Marketing or Communications (or any other relevant field);
• Fluency in English is a must;
• Good prioritization skills and working under pressure;
• You are keen on developing yourself both professionally and as an individual;
• Good communication and interpersonal skills;
• Detail-oriented with notable analytical and critical thinking skills;
• You are able to get in the shoes of prospective international students;
• You are a team player, comfortable with an international environment, committed to both hard work and fun.

*Work experience in a client-facing role such as sales/ account management is a plus.

Benefits:

• Bonus scheme, meal tickets (15 RON);
• 25 holiday days per year;
• Private medical clinic subscription;
• Our office in downtown Bucharest is a beautiful Villa, 10 mins from Piața Unirii metro station;
• Possibility to work from home;
• Informal and flexible atmosphere, where thinking out-of-the-box is encouraged;
• Free Bookster account – for book lovers;
• Gym & games room in the office;
• Frequent memorable team events;
• Coffee, tea, and snacks on the house;
• The opportunity to join an international company with 30+ nationalities.

Tempted? Get some insight into who we are here:

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