Client Support Representative (with German)

POSITION SUMMARY
The Client Service & Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.

JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report technical problems following specific procedures

SKILLS AND EXPERIENCE
·German– proficient level
·English- working language level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus

Why MOOD?

• Professional, multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Health insurance package