Climate Support Specialist

Climate Support Specialist in Climate Digital Solutions - 1 year contract

YOUR TASKS AND RESPONSIBILITIES

• Gain proficiency in all Climate FieldView product functionality, learn features, benefits and how they add value to our customers operation.
• Represent Climate FieldView to our customers in a professional manner consistent with our brand.
• Ensure strong relationship with sales teams and dealers to ensure warm handoff of farmer leads ready for activation.
• Drive success for our customers and ensure a positive customer experience by delivering best in class support and provide training / recommendations about product usage and new features.
• Drive Climate FieldView user activation, and coach / guide customers to engage with the Climate FieldView product along the customer journey that enable them to maximize their value with the platform (by phone or on the field).
• Provide first line of technical help for customers and follow escalation procedures when necessary. Resolve on premise technical issues for all other customers as needed.
• Log all inbound and outbound inquiries in Salesforce to ensure accurate reporting of volume and documentation of issues.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform.

WHO YOU ARE

• University degree (preferably agricultural profile);
• Strong agronomy knowledge;
• Experience and digital agriculture platforms are considered a strong advantage;
• Experience with customer support and/or account management are considered a strong advantage
• Strong interpersonal skills with a passion for customer interactions and service;
• Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision;
• Strong interest in agriculture and desire to bring improved productivity and value to farmers;
• Excellent verbal, written and phone communication skills;
• Ability to thrive in a fast-paced environment;
• Ability to build strong relationships over the phone.;
• Able to work independently and as a team;
• Proven follow up skills and drive to provide high level service;
• Good command of MS office (Word, Excel, PowerPoint);
• B Driving license;
• Good command of English language.

THE OFFER:

• Opportunity to work in a researched based company with high ethics and very pleasant work environment
• Dynamic and engaging job;
• Opportunities for training and development;
• Company benefits package;
• Fixed monthly salary. 

Application time: until 25 September 2020

Reference Code: BCS_Logistic Spec

Division: Crop Science

Location: RO-Bucharest

Confidentiality is guaranteed! Only short listed candidates will be contacted!

Deadline for submitting applications: 15 January 2021